How do we know if our building actually has a connectivity problem?
Many building owners first become aware of connectivity issues through tenant or staff complaints—such as dropped calls, slow mobile data, or areas of the building where phones struggle to maintain a signal.
Problems often appear in specific locations, including parking garages, elevators, stairwells, interior offices, conference rooms, or upper floors. In some cases, connectivity issues may affect only certain wireless carriers, which can make the problem harder to recognize.
Even when complaints are infrequent, inconsistent cellular performance can still impact tenant experience, building operations, and leasing competitiveness.
An initial assessment—and, when appropriate, an RF baseline study—can help determine whether a building has a meaningful connectivity issue and what the underlying causes may be.

Why is your service free to owners? Who pays CRE Wireless Advisors?
CRE Wireless Advisors is compensated by the service provider that is ultimately selected for a project. This is a common model in the telecommunications industry and allows building owners to receive independent guidance without paying advisory fees.
CRE Wireless Advisors‘ role is to help owners understand what is actually happening inside their buildings, evaluate potential solutions, and compare qualified providers side-by-side. Because CRE Wireless Advisors is independent and non-exclusive, owners remain in full control of the decision and are under no obligation to move forward with any proposal.
If a provider is ultimately selected and a project proceeds, that provider compensates CRE Wireless Advisors. If you decide not to move forward, there is no cost to you.

Are you affiliated with any providers?
No. CRE Wireless Advisors is independent and not affiliated with any single provider or technology platform.
CRE Wireless Advisors‘ role is to represent the interests of building owners by identifying the most appropriate solutions for each property and introducing multiple qualified providers when needed. This allows owners to evaluate options side-by-side and select the solution that best fits their building, budget, and long-term goals.
Because CRE Wireless Advisors works with a range of providers and technologies—including DAS, small cell, neutral host, and targeted coverage solutions—we remain focused on what is best for the owner rather than any specific vendor.

What types of buildings do you work with?
CRE Wireless Advisors works primarily with commercial real estate owners and operators, including office buildings, professional buildings, mixed-use properties, and hotels.
While CRE Wireless Advisors‘ background is rooted in more than 30 years of commercial office leasing, the process of diagnosing and improving in-building wireless connectivity applies across many property types where reliable cellular service is essential for tenants, staff, and visitors.

How long does the process take?
The timeline depends on the size of the building, the complexity of the connectivity issues, and the type of solution being considered.
In many cases, the initial steps—understanding the building, defining requirements, and conducting an RF baseline study—can be completed within weeks. Once that information is available, evaluating potential solutions and proposals from providers typically takes several weeks.
If a building owner decides to move forward with a solution, implementation timelines will vary depending on the technology and scope of the project.
Throughout the process, our role is to help keep things organized and moving efficiently so owners can make informed decisions without unnecessary delays.

Do owners have to use the providers you recommend?
No. You remain fully in control of the process. CRE Wireless Advisors‘ role is to help evaluate potential solutions and introduce qualified providers, but you are free to work with any provider you choose. All agreements are made directly between the building owner and the selected provider, and there is no obligation to move forward with any proposal.

When is an RF study necessary?
An RF study is typically recommended when there are signs of inconsistent cellular performance inside a building, such as dropped calls, slow data speeds, or areas with little or no signal.
The study measures signal strength and capacity for major wireless carriers throughout the property, creating an objective baseline that helps identify coverage gaps and determine the most appropriate solution.
In some cases, issues can be understood through an initial assessment without a full RF study, but when the situation is unclear, an RF baseline helps ensure decisions are based on data rather than guesswork.
The goal is to make sure any potential solution is based on real performance data rather than assumptions.